Emotional Intelligence at Work

What does the phrase “emotional intelligence in the workplace” encompass?  There are five main areas of focus that are included in most studies:

• Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
• Self-regulation – of emotions, standards of honesty, and adaptability.
• Motivation – drive to achieve goals, commitment, and initiative.
• Empathy – high sense of diversity, compassion, and is driven to assist others.
• Social Skills – skills in conflict management, communication, and leadership.

Learning Outcomes:

• Define and practice the areas of emotional intelligence in the workplace.
• Identify and control your emotions.
• Successfully communicate and maintain relationships with others.
• Identify nonverbal communication and consider this information when engaging.
• Successfully execute conflict resolution and overcome other obstacles in the workplace.
• Exhibit empathy and reverence for others.
• Identify anxious and stressful emotions and better control these negative emotions.